What is the Seller Protection Policy?

Seller protection is a free service provided to our members. It reinforces our commitment to building trust and safety in our network. It acts as a safeguard for claims, chargebacks, or reversals opened for the following reasons:

  • Unauthorized Payment
  • Item Not Received

Seller protection does not provide protection for:

  • Claims, chargebacks, or reversals for significantly not as described.
  • Intangible purchases (for example: services, online games, hotels).
  • Items that you deliver in person.
  • Transactions made through PayPal Direct Payment or Virtual Terminal.

Seller protection is available for qualified transactions. The Transaction Details page shows whether or not your transaction is eligible for coverage under this policy. If it is, ship to the shipping address displayed on the Transaction Details page.

To ensure that your items are shipped to the appropriate address, do not accept shipping labels from the buyer or offers to use their shipping services (such as access to their account), since you will not be covered under seller protection. Fraudulent buyers may encourage you to use their shipping services since they have the ability to change or reroute the shipping address and then open a claim saying they did not receive the item from you.

Cookies help us customize PayPal for you, and some are necessary to make our site work. Cookies also let us show you personalized offers and promotions, both on and off our site. Of course, you‘re in control. You can manage your cookies anytime.