What if I forgot my password or my password has been locked?

Please follow these simple steps to create a new password:

  1. Go to the PayPal homepage and click Log in.
  2. Click Having trouble logging in?
  3. Click Recover it.
  4. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  5. Enter the code shown in the image.
  6. Click Continue and follow the instructions.

Note: When creating a new password, please don’t use the same password you use for your email, eBay account, or other online services.


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