How do I get my money back for a PayPal payment?

We're sorry to hear things didn't go as planned, but we can help you get your money back for the PayPal payment you sent. First, let's figure out the best option for you to take.

If you sent a payment but it remains pending, you can cancel it on your Activity page if you see the cancel button, or it will automatically be refunded to you if it isn’t claimed within 30 days.

If you purchased something and haven't received it, it's not as described, or you feel the payment is unauthorized, you can file a case in our Resolution Center to start the process of getting your money back.

If you paid a merchant (company) but changed your mind on a purchase and want your money back, you’ll need to contact the seller and ask them to cancel your purchase. If the payment is completed, please ask about their return policy, or request a refund. Please review the steps below on finding your merchant's contact information.

Contacting your seller

To find the seller's contact information:

  1. Click Activity at the top of the page.
  2. Click the transaction in your list of recent transactions.
On the "Transaction Details" page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.

 

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