How can we help?
Claims and Limitations
- How do I remove the limitation on my PayPal account? How long will it take?
- Why is my PayPal account limited?
- How do I issue a refund when my PayPal account is limited?
- What are PayPal account reserves?
- Why is PayPal requesting information about my business?
- Error message during upload? Here's what it means.
Information on claims and disputes
- How do I respond to a PayPal dispute filed by my buyer?
- What are PayPal disputes and claims?
- How do I prove that I've sent an item to the buyer?
- How can I appeal PayPal’s decision on my case?
- Can I reopen a closed dispute in my PayPal account?
- How do I view the status of my dispute or claim in my PayPal account?
- Can I provide additional information or evidence to PayPal to help resolve a claim?
- How long will it take for PayPal to investigate my claim?
- How do I escalate a dispute to a claim?
- How do I accept or refuse a partial refund in my PayPal payment?
Restoring account balance