Why is my PayPal payment unclaimed?

If the recipient hasn’t accepted or received the payment yet, the payment status will appear as “Unclaimed”. If you’re having problems with a payment you sent, please contact the recipient directly.

Here are the common reasons why your payment is unclaimed:

  • The recipient doesn't have a PayPal account. When you send a payment, we immediately notify your recipient by email. The email contains a link that your recipient can click to register for a PayPal account and claim your payment.
  • The recipient hasn’t confirmed the email address for the PayPal account to which you sent your payment. After signing up for PayPal, users must confirm the associated email address to activate their account before they can receive any payment.
  • You sent a payment to an email address that the recipient hasn’t added to their PayPal account. As soon as they add the address to their account, the funds will show up in their balance.
  • The recipient’s email address was entered incorrectly when you sent your payment. In this case, you can cancel the unclaimed transaction, and re-send your payment to the correct email address.
  • The recipient still needs to manually accept your payment. This happens if the recipient doesn't have an active balance in the currency you sent, or has opted to not automatically accept payments in the currency you sent.

If your payment is unclaimed for 30 days, it’ll be returned to the credit or debit card that you used to make the original payment. It can take up to 30 days for the refund to appear on your card statement.