Why is my payment on hold and when will it be available?

As you’re a new seller with a short history with us, we may place a temporary hold on your payment from the transaction date. We aim to encourage faster delivery and ensure buyer satisfaction which can help increase sales for your business.

As long as there’s no transaction issue, your payment will usually be available sooner if you fulfill the order quickly and provide the following information:

  • If you provide the tracking number of your package in the Transaction Details page, your payment should be available 1 day after we confirm the delivery date.
  • If your buyer confirms the receipt and leaves the positive feedback for your goods/services, your payment will be released immediately.

While your payment is on hold, it’ll stay in your PayPal account under your pending balance. You can log in to your account any time to view the status of your payment.

Note: After the payment hold is released, it may take until midnight (but it's usually sooner) for the funds to appear in your account.