Why does my withdrawal status show 'Complete', but the money isn’t in my bank account?

A withdrawal to a bank account typically completes in 1 business day, but it may take up to 5 days depending on your bank’s clearing process. If the money you withdrew doesn't appear on your bank account within 7 business days, your bank may have encountered a problem during processing.

Check with your bank that all the completed bank details are up to date. If necessary, remove your bank account, then add it again with the correct details.

​​If it’s been longer than 7 business days, your bank may have had a problem with your request. Common problems include an incorrect account number or sort code, or a bank account that doesn't accept electronic funds transfers. If the bank lets us know that there's a problem with a transfer, we will contact you right away to explain why it's delayed.

Also make sure that your bank account allows electronic transfers and that it is in the currency of your country of residence.

If the money still doesn't appear after 14 business days, contact us and we'll do a search.