What is the Message Centre?

The Message Centre is a secure mailbox within your PayPal account where you can view email messages between us. This way, you can trust that the emails you receive are genuinely from us. You can also send us emails from the Message Centre. From your PayPal account summary, you can find the Message Center by clicking the bell icon on the top right corner of the page.

Note: Not all emails you'll receive from PayPal will be sent to the Message Centre. How to tell if an email you received is from PayPal.

How does the Message Centre work?

Whenever you have a reply from us, we'll send a prompt to your email inbox. You can check the Message Centre using either web browsers or the mobile app.

When you reply to us through the Message Centre, you’ll be able to upload files if needed.