How do I report a billing issue from my PayPal account?

If you identify a billing issue with a transaction on your PayPal account, we encourage you to report it in our Resolution Centre as soon as possible.  
Some examples of billing issues include:

  • You returned an item to a seller or cancelled a transaction with a seller, but haven’t received your refund.
  • You received multiple charges from the same seller but completed only one purchase.
  • The charge on your PayPal account is not the same as you agreed to or have on a receipt.
  • You paid for the purchase using your credit card or bank account, but also have a charge on your PayPal account.
  • You had a recurring billing agreement with a seller that you have cancelled, but were still billed after the cancellation.
You can follow the steps below to dispute the purchase within 180 days from the transaction date. By opening a dispute, you're notifying the seller that you're not satisfied with the purchase and want to resolve the issue.
  1. Go to Resolution Centre.
  2. Click Report a problem.
  3. From the "Select a transaction" page, change the dates to find the transaction you want to dispute.
  4. Click Continue and then follow the instructions given.
Note: There's not yet an option for the Resolution Centre on the mobile app. If you're using a mobile device, please use a web browser to access Resolution Centre and report your problem.