How do I know if an email is from PayPal?

You’ll know if an email is from PayPal when:
  • You see your name or your business name in the email. We always address you by your full name or your business name as registered on your PayPal account. We’ll never use generic greetings like "Hello PayPal member."
  • We’ll never ask you to include your financial information, your password, or the answer to your PayPal security questions in your emails to us.
  • We’ll never attach any software update in our emails and ask you to install it to your devices.
If you receive an email notification about your transaction, always log in to your PayPal account and go to the Activity page to confirm the transaction details. Don’t provide any information without prior checking your PayPal account.

If you think you’ve received a suspicious email, don’t edit the contents or subject line. Please forward the original email to us at and delete it from your inbox right away.

Learn more about online payment safety.