How do I issue a refund to resolve a PayPal dispute?

To resolve a transaction dispute, you can issue a full or partial refund to the buyer.

To issue a full or partial refund:

  1. Go to Activity.
  2. Click the payment you want to refund.
  3. Click Refund this payment.
  4. Enter the refund amount and click Continue.
  5. Confirm the refund details and click Issue Refund.​

If you send a full refund, the dispute is closed. You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed. If you offer a partial refund for less than the amount than the buyer requests, the buyer will have a chance to accept or deny your offer.

Learn more about resoloving disputes with your buyers.