How do I issue a refund to resolve a PayPal dispute?
To resolve a transaction dispute, you can issue a full or partial refund to the buyer.
To issue a full or partial refund:
- Go to Activity.
- Click the payment you want to refund.
- Click Refund this payment.
- Enter the refund amount and click Continue.
- Confirm the refund details and click Issue Refund.
If you send a full refund, the dispute is closed. You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed. If you offer a partial refund for less than the amount than the buyer requests, the buyer will have a chance to accept or deny your offer.
Learn more about resoloving disputes with your buyers.