How can I appeal PayPal’s decision on my case?

Generally, the decision made at the conclusion of a claim is final and can only be appealed if new information is presented, which was not considered during the original review.

If you would like to appeal the outcome of a claim, you can do so within 10 days of case closure by following these steps:

  1. Go to the Resolution Center.
  2. Click Report a Problem.
  3. Select Closed cases in the drop down menu and find the claim you wish to view.
  4. Click Appeal in the action column.
  5. Provide information for your appeal and follow the on-screen instructions.


  • The Appeal button will only be available for 10 days after your case has been closed. If it's been over 10 days, please contact us.