Policy Updates


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Policy Updates


Notice of Amendment(s) to Hungary PayPal Agreement(s)

Issued: May 10, 2022


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PayPal Users registered as residents in Hungary will now be subject to a set of PayPal agreements specific to Hungarian users only. Save as set out below, there are no changes to the existing rights and obligations. You can also review Past Policy Updates notices.

These changes and the new agreements will take effect automatically on the corresponding effective date(s) shown below.


Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.


Amendments to the PayPal User Agreement

Effective August 1, 2022 we are:

  • Revising PayPal’s Seller Protection program to expand the list of ineligible items to include certain Non-Fungible Tokens (NFTs) with a transaction amount of more than $10,000 USD.
  • Revising the actions we may take if users engage in restricted activities by publishing unlawful content via our website or when using our services.
  • Incorporating the essential terms from the Key Payment and Service Information agreement into the User Agreement including details on the PayPal entity providing the PayPal services, general information on the service.
  • Clarifying that consumers have a 14 day right to withdraw from the User Agreement.
  • Changing the governing law from English law to Luxembourg law, and jurisdiction from English courts to Luxembourg courts to align with the seat of PayPal (Europe) S.à r.l. et Cie, S.C.A., a registered Luxembourg bank. This section reiterates that consumers have mandatory rights to bring cases against us in local courts.
  • Adding a new section for business and personal account holders, clarifying that liabilities owed to them by PayPal in connection with its products and services may be subject to management or write down by a regulatory or supervisory authority. We are required to include this so that public authorities do not need to bail-out financial institutions such as PayPal if they face financial difficulty.
  • Introducing an amendment clause which sets out the circumstances when PayPal can revise the User Agreement and any of the other online agreements.
  • Amending the Reversals clause in the User Agreement to make it clearer when PayPal will be able to reverse a payment.
  • Removing references to eBay that are no longer applicable.

Review the updated User Agreement.

Review the updated Seller Protection program.

Review the updated Consumer Fees.

Review the updated Merchant Fees.


Amendments to the Privacy Statement

Effective: August 1, 2022, we are:

  • Adding clarification on collecting personal data for non-account holders and how we use your personal data.

Review the updated Privacy Statement 


Amendments to the PayPal Online Card Payment Services Agreement:

Effective: August 1, 2022, we are:

  • Updating the agreement to reflect that PayPal is a data controller for the provision of the services.

Review the updated PayPal Online Card Payment Services Agreement


Important notice to all EU and UK customers

As part of PayPal’s continued efforts to manage some necessary changes arising from the United Kingdom’s exit from the European Union, we will be withdrawing from the UK Financial Ombudsman Service’s (FOS) Voluntary Jurisdiction on 1st December 2022. Due to changes to UK rules, since 1st January 2021, we have been, and continue to be, subject to the Compulsory Jurisdiction of the FOS for complaints from certain UK customers (consumers and certain smaller businesses that qualify as a micro-enterprise, small business, charity, trustee or guarantor) about events occurring on or after this date and these customers continue to have the right to refer their complaint to the FOS.

Where you have a complaint that relates to an event that occurred before 1st January 2021, and you are dissatisfied with how PayPal has resolved that complaint in our final response, then you must refer that complaint to the FOS before 1st December 2022.