Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

Common Questions

PayPal’s response to the coronavirus (COVID-19) pandemic & FAQs
How do I know if an email is from PayPal?
Why do I receive an error after I updated the order status through the "Get your money" link?
How do I send a payment through PayPal?
What are the fees for PayPal accounts?
What should I do if I have a problem with my PayPal purchase?
Can I cancel a PayPal payment that I've already sent?
How do I add a debit or credit card to my PayPal account?
I forgot my PayPal password. How do I reset it?
How do I report potential fraud like unauthorised activities or fake emails to PayPal?

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