Policy Updates


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Policy Updates




Notice of Amendment to PayPal Legal Agreements

Issued: 12 June 2020


Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.


Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: July 31, 2020

We’re making the following changes to our terms:

  • We’ve added items intended for resale, including single item transactions or transactions that include multiple items, as items that will be ineligible for reimbursement under PayPal’s Buyer Protection.
  • The section on eligibility for PayPal’s Buyer Protection program has also been amended to clarify that if you are a buyer, you must now also attempt to contact the seller to resolve your issue directly before filing a dispute through the Resolution Center.
  • If you are a seller and lose a claim under PayPal’s Buyer Protection program and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
  • We have added terms to the section on PayPal’s Seller Protection program. These include:
    • certain intangible items may be eligible for PayPal’s Seller Protection, subject to meeting certain Intangible Goods Additional Requirements;
    • to be eligible for PayPal's Seller Protection, a new basic requirement is that the payment must be marked “eligible” or “partially eligible” in the case of Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for PayPal's Seller Protection on the Transaction Details page.
    • We have clarified what is required as proof of shipment or delivery for both physical and intangible goods

To review the updated User Agreement, please click Here.