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","nextHeaderText":"We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.","nextHeaderBullet1":"We'll acknowledge your complaint within 10 calendar days, unless we can resolve it sooner.","nextHeaderBullet2":"We aim to send you a final response within 15 calendar days.","nextHeaderBullet3":"In exceptional situations where we need more time to respond, we'll let you know and explain why. In any event, our final response will be sent no later than 30 calendar days after we receive your complaint.","nextHeaderClosingText":"If you are satisfied with our response, there is no additional step needed. If you are still not satisfied, please follow Step 2 below.","additionalTextForSK":"Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found","additionalTextForHU":"Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found","hereText":"here","finalResponseHeader":"After our final response","finalResponseText":"If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:","finalResponseDescription":"Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:","finalResponseDescriptionText":"European Consumer Center (ECC-Net) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at","finalResponseDescriptionExtraTextForCZ":"For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.","finalResponseDescriptionExtraTextForLV1":"The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at","finalResponseDescriptionExtraTextForLV2":"The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at","finalResponseDescriptionExtraTextForLV3":"The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at","finalResponseDescriptionTextForUA":"Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the","finalResponseDescriptionLinkTextForUA":"Complaints section of our User Agreement.","finalResponseDescriptionExtraTextForBE":"Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.","finalResponseDescriptionExtraTextForRO1":"The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at","finalResponseDescriptionExtraTextForRO2":"The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:","finalResponseDescriptionExtraTextForES1":"Bank of Spain. You can obtain further information about how to contact the Bank of Spain at","finalResponseDescriptionExtraTextForES2":"The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at","extendedHeading":"Here are some other ways to get help","extendedHeadingBelowText":"PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at","extendedHeadingFinalText":"PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.","beforeYouRaiseComplaintHeader":"Before you raise a complaint","beforeYouRaiseComplaintText":"If you're having an issue with a specific transaction - including payment(s) you don't recognise or suspect were unauthorised - please go through the online dispute resolution process in the Resolution Centre. 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This does not affect your right to bring the matter before a court at any time.","finalResponseBuyerSellerNote":"Please note: Complaints related to PayPal's Buyer/Seller Protection program are not in scope, as these issues fall outside CSSF's supervisory scope.","eccNet":"ECC-Net","commonScams":{"_message":[{"type":"literal","value":"Common scams and how to protect yourself | PayPal "},{"type":"variable","value":"countryCode"}]},"finalResponseDisputeText":"or by visiting the EU's Online Dispute Resolution site at","finalResponseComplaintSpecificText":"For complaint-specific information, please refer to"}},"webforms":{"report":{"startAReport":"Start a Report","disputeHeading":"Do you have a question, request, or complaint about Privacy?","login":{"desc":{"_message":[{"type":"literal","value":"Please "},{"type":"variable-block","value":"loginLink","children":[{"type":"literal","value":"log in"}]},{"type":"literal","value":" before contacting us, so we can provide you better customer service."}]}},"messageUsAlternativeDesc":{"_message":[{"type":"literal","value":"Alternatively, "},{"type":"variable-block","value":"messageUs","children":[{"type":"literal","value":"Message Us"}]},{"type":"literal","value":", and we'll get in touch with you."}]},"privacy":{"desc":"If you have a Privacy question we haven't answered yet, feel free to contact us."},"loginBtn":"Log in","otherInquiries":{"_message":[{"type":"literal","value":"For other inquiries, please view our "},{"type":"variable-block","value":"helpCenterLink","children":[{"type":"literal","value":"Help Center"}]},{"type":"literal","value":" or visit our "},{"type":"variable-block","value":"contactLink","children":[{"type":"literal","value":"Contact Us"}]},{"type":"literal","value":" page."}]},"logoutText":{"_message":[{"type":"variable-block","value":"logoutLink","children":[{"type":"literal","value":"I can't log in or I don't have an account"}]}]}},"form":{"firstName":"First name","lastName":"Last name","sendMessage":"Send message","sendEmail":"Send Email","emailAddress":"Email address","message":"Message","phone":"Phone number","charity":"Charity name","charityEin":"Charity EIN","donationTxnId":"Donation transaction ID","selectOne":"Select one","select":{"representCharity":"I represent a charity","donor":"I’m a donor","other":"Other","charityEnrollment":"Charity enrollment","receivingDonations":"Receiving donations","charityDashboard":"Accessing my charity dashboard","makingDonation":"Making a donation","donationRefund":"Donation refund","partnerPrograms":"Partners and programs"},"fieldErrors":{"required":"This field is required","email":"Enter a email address address","maxLength":{"_message":[{"type":"literal","value":"Must be not more than "},{"type":"variable","value":"maxLength"},{"type":"literal","value":" characters"}]},"minLength":{"_message":[{"type":"literal","value":"Must be more than "},{"type":"variable","value":"minLength"},{"type":"literal","value":" characters"}]}},"ppgf":{"subHeading":{"_message":[{"type":"literal","value":"Please complete the form below to get help resolving your PayPal Giving Fund issue. 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Buying and paying transactions are:

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(ii) Sending money to a friend or family member such that they receive a different currency from the currency you pay in.

(iii) Sending money using PayPal’s Payouts or Masspay products such that your recipients receive a different currency from the currency you pay in.

Other fees may apply. Rate is calculated at the time a transaction is processed.

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