Past Policy Updates
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Past Policy Updates
This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.
*For past policy updates earlier than October 2012, please view this pdf.
*For past policy updates between November 2012 and Dec 2018, please view this pdf.
Notice of Amendment(s) to the Canada PayPal Agreement(s)
Issued: 9 August, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Canada PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendment to the Privacy Statement
Effective August 9, 2022:
- We are updating the description of the address that you may be required to provide from a postal address to a (street) address.
Amendments to the PayPal User Agreement
Effective September 19, 2022:
- If you integrate or reference PayPal services on your website, we are clarifying that PayPal may use automated technologies (e.g., website crawling) to assess your website to ensure compliance with the user agreement and to combat fraud.
- We are adding terms that will apply where PayPal allows you to redeem rewards associated with eligible cards when you make purchases through PayPal’s Pay with Rewards program.
- We are clarifying options as to how to withdraw money from a PayPal balance and updating the relevant fees.
Review the updated PayPal User Agreement
Review the updated Merchant Fees Page
Review the updated Consumer Fees Page
Amendments to the PayPal Generosity Network Terms and Conditions
Effective September 19, 2022:
- Generosity Network is being renamed as PayPal Fundraisers, and we're updating all relevant references accordingly.
Review the updated PayPal Fundraisers Terms and Conditions
Review the updated Consumer Fees Page
Review the updated Merchant Fees Page
Amendments to the PayPal User Agreement
Effective November 15, 2022:
- Business accounts will not be able to receive personal transactions.
- PayPal accounts will not be able to send personal transactions to business accounts.
- Pricing for sending and receiving donations is being updated. The new pricing will result in fee increases for some transactions. You can preview Consumer Fees Page and the Merchant Fees page that will be effective following such changes.
Review the updated PayPal User Agreement
Review the updated Consumer Fees Page
Review the updated Merchant Fees Page
Notice of Amendment(s) to Canada PayPal Agreement(s)
Issued: May 10, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Canada PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal Generosity Network Terms and Conditions
Effective June 17, 2022 we are removing references to business fundraisers to reflect that only users with personal accounts may create fundraisers on Generosity Network.
Review the updated PayPal Generosity Network Terms and Conditions
Amendments to the PayPal Online Card Payment Services Agreement
Effective June 17, 2022 we are removing provisions relating to the Risk Controls and Fraud Management Filters services, as those services will no longer be available.
Review the updated PayPal Online Card Processing Payment Services Agreement
Notice of Amendment(s) to Canada PayPal Agreement(s)
Issued: February 11, 2022
This Page
This page details and/or previews updates to PayPal users of changes to the Canada PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective March 21, 2022 we are:
- Revising PayPal’s Seller Protection program to expand the list of ineligible items to include certain Non-Fungible Tokens (NFTs) with a transaction amount of more than $10,000 USD.
- Updating the Dispute Fee and Restricted Activities terms to include actions we may take and the dispute fees we may assess if the seller engages in a Restricted Activity.
Review the updated User Agreement.
Review the updated Seller Protection program.
Amendments to the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement and the PayPal Website Payments Pro and Virtual Terminal Agreement
Effective: March 21, 2022
- These two agreements are being consolidated and renamed as the PayPal Online Card Payment Services Agreement. The unconsolidated versions of these two agreements will be removed from the Canada Legal Hub after the effective date listed above. Such changes will not reduce your rights or increase your responsibilities. [Note: these changes were delayed from their original intended effective date of March 11, 2021.]
Review the consolidated PayPal Online Card Payment Services Agreement.
Amendments to all applicable Legal Agreements
Effective: March 21, 2022, we are:
- Removing or modifying references to eBay that are no longer applicable, including discontinuing the following agreements:
- eBay Billing Agreement
Amendments to the Merchant Gift Certificate Agreement
Effective March 21, 2022 we are:
- Discontinuing the Merchant Gift Certificate Agreement, which is no longer applicable
Notice of Amendment(s) to Canada PayPal Agreement(s)
Issued: October 29, 2021
This Page
This page details updates to PayPal users of changes to the Canada PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective December 10, 2021, we are:
- Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages. These program terms are accepted at the time you agree to the User Agreement and remain part of the User Agreement. The relocation is intended to make the terms easier to locate and navigate.
- Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
- Clarifying that abuse of our online dispute resolution process, PayPal's Purchase Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.
Review the updated User Agreement
Amendments to the Data Protection Addendum for Card Processing Products
Effective December 10, 2021, we are:
- Incorporating the new Standard Contractual Clauses that were adopted by the European Commission in June, 2021 as well as the UK standard contractual clauses.
Review the updated Data Protection Addendum for Card Processing Products
Notice of Amendment(s) to Canada Agreement(s)
Issued: August 11, 2021
This Page
This page displays policy updates which notify users of important changes to the PayPal Canada User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: September 21, 2021
- We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
- We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information.
- We are clarifying the types of costs used to calculate the reasonable minimum estimate that we may recover if you engage in any restricted activities.
Effective: November 20, 2021
- We are introducing an annual account inactivity fee of $20 CAD.
Amendments to the PayPal Acceptable Use Policy
Effective: September 21, 2021
- We are revising the policy to clarify that violations may subject you to damages. We are also expanding the existing list of prohibited activities and clarifying the commercial activities requiring pre-approval.
Amendments to the PayPal Alternative Payment Methods Agreement
Effective: September 21, 2021
- We are revising the Agreement to prohibit acceptance of payments for certain goods and services.
Amendments to the PayPal Pools Terms and Conditions
Effective: September 30, 2021, or as otherwise set forth below.
We will discontinue and retire the Pools Program and corresponding Pools services as of November 8, 2021, and:
- the ability to create new Pools will be disabled on September 30, 2021;
- all existing open Pools will have a maximum duration of 30 days applied starting September 30, 2021, and will therefore expire on October 30, 2021 if not already terminated prior to that date;
- you will need to move any funds from your existing Pool(s) into your PayPal balance before November 8, 2021. Otherwise, we will move any remaining funds for you into your PayPal balance on or after that date;
- if you currently are (or have been) a Pool creator, please keep a copy of the list of contributors to your Pools for recordkeeping. Records of your Pool(s) will no longer be available after November 8, 2021.
Notice of Amendment(s) to Canada Agreement(s)
Issued: April 29 2021
This Page
This page displays policy updates which notify users of important changes to the PayPal Canada User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: June 9 2021
- We are further revising PayPal’s Purchase Protection and Seller Protection to be globally consistent and to further clarify which transactions are eligible for protection.
- We are clarifying how sending or receiving donations are treated.
- We are removing volume-based rates for receiving transactions using PayPal Website Payments Pro and Virtual Terminal. Please note that if you are currently receiving such rates, your fees will remain unchanged.
- We are clarifying that you are subject to any changes that are described on the Policy Updates page at the time you accept the user agreement (which changes apply to you on the indicated effective dates).
Notice of Amendment(s) to Canada PayPal Agreement(s)
Issued: January 29, 2021
This Page
This page displays policy updates which notify users of important changes to the Canada PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: March 11, 2021
- We are revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection.
- We are revising PayPal’s Seller Protection so it does not apply where a merchant ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorized.
- We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.
- We are clarifying the terms that govern communications between you and PayPal.
- We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.
Amendments to the Advanced Credit and Debit Card Payments and Virtual Terminal Agreement, and the PayPal Website Payments Pro and Virtual Terminal Agreement
Effective: March 11, 2021
- These two agreements are being consolidated and renamed as the PayPal Online Card Payment Services Agreement. The unconsolidated versions of these two agreements will be removed from the Canada Legal Hub after the effective date listed above. Such changes will not reduce your rights or increase your responsibilities.
AMENDMENTS TO CERTAIN PAYPAL AGREEMENTS
We are updating the PayPal agreements listed below for all PayPal users in Canada. The changes described below will go into effect on November 6, 2020, or as otherwise set forth herein. There is no action needed from you, as the changes will occur automatically on the applicable effective date. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date, and the changes will not apply to you.
Amendments to the PayPal Account User Agreement
- We are clarifying which policies you agree to comply with when you open and use a PayPal account.
- We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
- We are establishing a dispute fee and its terms and conditions for sellers.
- When you pay for goods or services or send money, and such transaction involves a PayPal currency conversion, the currency conversion fee will be a minimum of 4% for all currencies.
Amendments to the following agreements:
- PayPal Website Payments Pro and Virtual Terminal Agreement
- Payflow Gateway Services Agreement
- PayPal Here Agreement
- Advanced Credit and Debit Card Payments and Virtual Terminal Agreement
- We are updating our data processing terms in the agreements listed directly above to reflect that PayPal is a data controller for payment processing and fraud services.
AMENDMENTS TO CERTAIN CANADIAN PAYPAL AGREEMENTS
We are updating the PayPal agreements listed below for all PayPal users in Canada. The changes described below will go into effect on July 31, 2020, or as otherwise set forth herein. There is no action needed from you, as the changes will occur automatically on the applicable effective date. In the event you would prefer to decline the changes and close your account, you can do so prior to the applicable effective date and the changes will not apply to you.
Amendments to the PayPal Account User Agreement
- We are expanding our Seller Protection Program to include digital goods and clarifying the terms and conditions with respect to the coverage of intangible goods.
- We are clarifying that our Seller Protection Program does not cover Unauthorized Transactions initiated in an environment not hosted by PayPal.
- For “Significantly Not as Described” claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers, or sellers may be required to accept the returned item and pay for the return shipping costs.
- We are providing the terms and conditions under which we will automatically enroll eligible charities with PayPal Giving Fund (which relationship will be governed by the Charity User Agreement), with the option to opt-out at any time.
- We are excluding items intended for resale, including single-item transactions or transactions that include multiple items, from reimbursement eligibility under our Purchase Protection Program.
- We are requiring that buyers resolve their issues directly with sellers prior to filing a claim with us in order to be eligible for reimbursement under our Purchase Protection Program.
- We are clarifying the fees payable by sellers in relation to transactions processed through QR codes, which will be payable on and from October 1, 2020 (or a later date as determined and offered by us). Prior to this date, transaction fees on QR code payments are temporarily waived to help businesses impacted by COVID-19. Other fees for using the PayPal services may apply.
- We are adding payments made in respect of gold (in physical form or in exchange-traded form) to the list of ineligible items and transactions under our Seller Protection Policy.
Amendments to the PayPal Custom Card Fields and Virtual Terminal Agreement
- PayPal Custom Card Fields will now be referred to as “advanced credit and debit card payments.” The new name of this agreement also reflects this change.
Amendments to the PayPal Privacy Statement (Effective June 23, 2020)
- We are clarifying information about PayPal account profiles, including how others can find your public profile.
AMENDMENTS TO CERTAIN CANADIAN PAYPAL AGREEMENTS
We are updating the PayPal agreements listed below for all PayPal users in Canada. The changes described below will go into effect on March 20, 2020, unless otherwise noted. There is no action needed from you, as the changes will occur automatically on the effective date above. In the event you would prefer to decline the changes and close your account, you can do so prior to the effective date and the changes will not apply to you.
Amendments to the PayPal Account User Agreement for Sellers
- We are clarifying how merchants must treat PayPal marks and payment methods offered at points of sale.
- We are requiring that merchants publish customer service information, including at least one email address or customer service URL, and a telephone number, which must be readily accessible for review by merchants’ customers.
- We are clarifying that merchants must cooperate with PayPal’s reasonable requests for financial statements and other information in a timely fashion.
- We are establishing that if merchants refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees originally paid by the merchant will not be returned. This change will become effective on May 19, 2020.
Amendments to the Payflow Gateway Services Agreement
- We are revising the notice provisions to align with the PayPal Account User Agreement.
- We are adding Account Updater functionality terms and conditions, which functionality will be provided to all Payflow Gateway Services merchants that also use the Recurring Billing Service once such functionality is implemented. Account Updater will allow merchants to update their customers' eligible card data stored with PayPal to enable seamless processing using: (i) the Recurring Billing Service or (ii) other eligible transactions through the gateway in the future.