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","nextHeaderText":"We'll handle your complaint as quickly as possible:","nextHeaderBullet1":"We'll acknowledge your complaint within 10 calendar days, unless we can resolve it sooner.","nextHeaderBullet2":"We aim to send you a final response within 15 calendar days.","nextHeaderBullet3":"In exceptional situations where we need more time to respond, we'll let you know and explain why. In any event, our final response will be sent no later than 30 calendar days after we receive your complaint.","nextHeaderClosingText":"If you are satisfied with our response, there is no additional step needed. If you are still not satisfied, please follow Step 2 below.","additionalTextForSK":"Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found","additionalTextForHU":"Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found","hereText":"here","finalResponseHeader":"Step 3 - Escalation to an alternative dispute resolution entity","finalResponseText":"Still not happy after Step 2? If you're not satisfied with our final response, you have the right to refer your complaint to an independent dispute resolution service:","finalResponseDescription":{"_message":[{"type":"literal","value":"Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. 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Escalation to the CSSF must take place within one year of the date you first complained to PayPal (outside this deadline, your complaint will not be admissible for their review)."}]},"finalResponseDescriptionText":{"_message":[{"type":"literal","value":"European Consumer Centre ("},{"type":"variable","value":"eccNet"},{"type":"literal","value":") in the EU, Norway and Iceland (collectively the ECC-Net) which are available, free of charge, to assist consumers by providing guidance on their rights and support in amicable dispute resolution."}]},"finalResponseDescriptionExtraTextForCZ":"For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.","finalResponseDescriptionExtraTextForLV1":"The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at","finalResponseDescriptionExtraTextForLV2":"The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at","finalResponseDescriptionExtraTextForLV3":"The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at","finalResponseDescriptionTextForUA":"Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the","finalResponseDescriptionLinkTextForUA":"Complaints section of our User Agreement.","finalResponseDescriptionExtraTextForBE":"Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.","finalResponseDescriptionExtraTextForRO1":"The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at","finalResponseDescriptionExtraTextForRO2":"The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:","finalResponseDescriptionExtraTextForES1":"Bank of Spain. You can obtain further information about how to contact the Bank of Spain at","finalResponseDescriptionExtraTextForES2":"The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at","extendedHeading":"Here are some other ways to get help","extendedHeadingBelowText":"PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. 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Buying and paying transactions are:

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(iii) Sending money using PayPal’s Payouts or Masspay products such that your recipients receive a different currency from the currency you pay in.

Other fees may apply. Rate is calculated at the time a transaction is processed.

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