Policy Updates

>> View all legal agreements

>> View past policy updates

Policy Updates


Notice of Amendment(s) to the Australia PayPal Agreement(s)

Issued: 26 September, 2022


This Page

This page details and/or previews updates to PayPal users of changes to the Australia PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met. 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.


Amendments to the PayPal User Agreement
Effective 7 November 2022:

  • We are clarifying that PayPal may be required to place limitations on your account and/or withhold on certain gross payments received if you do not provide required tax-related information.

Review the updated PayPal User Agreement


Amendment(s) to the PayPal Refunded Returns Service General Conditions of Use

Effective 26 November 2022:

  • We are discontinuing PayPal’s Refunded Returns Service for all Australian PayPal users. This means you will not be able to use the Refunded Return Service including lodging any new refund claims from the above effective date. If you initiated a refund claim using the Refunded Return Service prior to the above effective date, then the PayPal Refunded Returns Service General Conditions of Use will continue to apply until the claim is processed. If you would like to find out more about the discontinuation of Refunded Returns Service, please see here.

Review the updated PayPal Refunded Returns Service General Conditions of Use