Policy Updates


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Policy Updates



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This page displays policy updates which notify users of important changes to the Australia PayPal User Agreement or other online agreements, policies, or statements. You can also review “Past Policy Updates.


Notice of Amendment(s) to Australia PayPal Agreement(s)

Issued: 29 October 2021

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes, then you will need to close your PayPal account prior to the applicable effective date.


Amendments to the PayPal User Agreement

Effective: 10 December 2021

We are:

  • Relocating PayPal‚Äôs Buyer Protection program and Seller Protection program terms to separate web pages. These program terms are accepted at the time you agree to the User Agreement and remain part of the User Agreement. The relocation is intended to make the terms easier to locate and navigate.
  • Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
  • Clarifying that abuse of our online dispute resolution process, PayPal’s Buyer Protection program, and / or PayPal’s Seller Protection program are restricted activities as defined under our User Agreement.

See the updated User Agreement.


Amendments to the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS)

Effective: 10 December 2021

We are updating our Additional Fees by including other currencies and applicable fees for withdrawals you could make to the eligible bank account or cards.

See the updated CFSGPDS.