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Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than March 2013, please view this pdf.

*For past policy updates between April 2013 and Dec 2018, please view this pdf.

 

We are updating the PayPal User Agreement for all users in Australia. The changes described below will go into effect on 30 June 2021. There is no action needed from you, as these changes will automatically go into effect on the effective date above. In the event you would prefer to decline the changes and close your account, you can do so prior to the effective date, and the changes will not apply to you.

 

Notice of Amendment(s) to Australia PayPal Agreement(s)
Issued: 30 January 2021

This Page
This page displays policy updates which notify users of important changes to the Australia PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed
Please carefully review the notices below and familiarise yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: 12 March 2021

  • We are revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection and which transactions are not eligible for protection including how guest transactions will be treated under the Seller Protection program.
  • We are revising PayPal’s Seller Protection so it does not apply where a merchant ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorised.
  • We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.
  • We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.

To review the updated User Agreement, please click HERE.

 

Amendments to the PayPal User Agreement (Effective 6 November 2020)

To review the updated PayPal User Agreement, please click here.

  • We are updating the policies with which you agree to comply when you open and use a PayPal account.
  • We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (Effective 6 November 2020)

To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.

  • We are increasing the fee for withdrawing your USD balance to your linked United States bank account from 2.5% to 3.0%.

Amendments to the following agreements: PayPal Online Card Payment Services Agreement, PayPal Here Terms and Conditions, and Merchant Services Agreement for Payflow (Effective 6 November 2020):

  • We are updating our data processing terms to reflect that PayPal is a data controller for payment processing fraud protection services.

 

Amendments to the PayPal User Agreement (Effective 31 July 2020)

To review the updated PayPal User Agreement, please click here.

  • We are expanding our Seller Protection Policy to include digital goods, and further clarifying the terms and conditions with respect to the coverage of intangible items under our Seller Protection Policy.
  • We are clarifying that our Seller Protection Policy does not cover Unauthorised Transactions initiated in an environment not hosted by PayPal.
  • For “Significantly Not as Described” claims under our Seller Protection Policy, sellers may not receive the item back, or may be required to accept the item back and pay for the return shipping costs.
  • We are adding payments made in respect of gold (in physical form or in exchange-traded form) to the list of ineligible items and transactions under our Seller Protection Policy.
  • Items intended for resale, including single item transactions or transactions that include multiple items, are not eligible for reimbursement under our Buyer Protection Policy.
  • To be eligible for our Buyer Protection Policy, buyer must attempt to contact the seller to resolve their issue directly prior to filing a claim with PayPal.
  • We are also clarifying how in-person QR code transactions will be dealt with under our Buyer Protection Policy and Seller Protection Policy.

 

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (Effective 31 July 2020)

To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.

  • We are clarifying the fees payable by the sellers in relation to transactions processed through QR codes in person, which will be payable on and from 1 October 2020 (or a later date as determined and offered by us). Prior to this date, transaction fees on QR code payments are temporarily waived to help business impacted by COVID-19. Other fees for using the PayPal services may apply.

 

Amendments to the PayPal User Agreement (Effective 13 March 2020)

To review the updated User Agreement, please click here.

  • We are clarifying how merchants must treat PayPal marks and payment methods offered at the points of sale.
  • We are clarifying that merchants must cooperate with PayPal’s reasonable requests for financial statements and other information in a timely fashion.

 

AMENDMENTS TO THE PAYPAL USER AGREEMENT AND THE COMBINED FINANCIAL SERVICES GUIDE AND PRODUCT DISCLOSURE STATEMENT

 

We are updating the PayPal User Agreement and Combined Financial Services Guide and Product Disclosure Statement (PDS). The changes described below will go into effect on 4 September 2019. There is no action needed from you, as these changes will be effective from this date. In the event you would prefer to decline the changes by closing your account, you can do so prior to the above effective date, and the changes will not apply to you.

 

Amendments to the PayPal User Agreement and PDS

To review the updated User Agreement, please Click HERE.

To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.

We are changing the PayPal currency conversion fee to 4% for converting all currencies (including US and Canadian dollars), for transactions that involve a PayPal currency conversion when you pay for goods or services, receive a refund (beyond 1 day from the original payment) or send money. For all other transactions involving a PayPal currency conversion, we are changing the PayPal currency conversion fee to 3%.

 

AMENDMENTS TO THE PAYPAL ACCOUNT USER AGREEMENT AND THE COMBINED FINANCIAL SERVICES GUIDE AND PRODUCT DISCLOSURE STATEMENT

 

We are updating the PayPal User Agreement and Combined Financial Services Guide and Product Disclosure statement (PDS). The changes described below will go into effect on July 10, 2019. There is no action needed from you, as the changes will be effective from this date. In the event you would prefer to decline the changes by closing your account, you can do so prior to the effective date and the changes will not apply to you.

 

Amendment applicable to Buyers

  • If PayPal performs a currency conversion for your purchase, and the purchase is refunded at a later date, PayPal will perform a currency conversion for the refund at the transaction exchange rate (including a currency conversion fee) in effect on the date of the refund.

 

Amendment applicable to Sellers

  • PayPal may use any of the payment methods linked to a seller’s PayPal account to prevent the seller’s account from becoming negative when there are not sufficient funds in the account for seller refunds, reversals and chargebacks.

 

To review the updated User Agreement, please Click HERE.

To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.

 

AMENDMENTS TO THE PAYPAL ACCOUNT USER AGREEMENT

We are updating the PayPal User Agreement, and the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS). These changes will go into effect on May 6, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account. If you close your account before May 6, 2019, the changes will not apply to you.

 

Amendments to the PayPal User Agreement and the CFSGPDS

To review the updated User Agreement, please Click HERE.

To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.

  • We’re removing the flat rate pricing for sending money to friends and family members who have PayPal accounts in a country other than the Australia and introducing a new variable fee of 5% based on the amount you send with a minimum of 0.99 AUD and a maximum of 5.99 AUD per transaction. We’re also removing any variation depending on the recipient’s country.
  • We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.

 

Changes to PayPal Legal Agreements

 

EFFECTIVE DATE: 28 March 2019

 

Updates to the Australia User Agreement

PayPal is making some changes to its User Agreement, Privacy Statement, and Combined Financial Services Guide and Product Disclosure Statement. The changes will be effective to all PayPal Users in the AU on 28 March, 2019. We encourage you to review this Policy Update and familiarise yourself with all the changes that are being made. By continuing to use your PayPal account from that date, you’re agreeing to the changes. If you do not agree to these changes, you must close your account before 28 March 2019.

 

Amendments to the PayPal User Agreement

To review the updated User Agreement, please Click HERE.

We have made some changes in the User Agreement mainly to clarify:

  • how you can manage your money in multiple currencies;
  • how we convert currency; and
  • when we will charge a currency conversion fee.

 

Amendment to the PayPal Privacy Statement

To review the updated Privacy Statement, please Click HERE.

We’re making changes to the Privacy Statement that provides information on how we use your data.

We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

 

Amendments to our Combined Financial Services Guide and Product Disclosure Statement

To review the updated Combined Financial Services Guide and Product Disclosure Statement, please Click HERE.

A summary of changes follows:

  • We have removed the Argentine Peso from our currency listings in the following sections:
    • 18.9 – Fixed Fees
    • 18.13 – Chargeback Fees
    • 18.14 – eCheque Fees
    • 18.15 – Mass Payments
  • We are also clarifying how and when we convert currency.
  • Other minor amendments have been made for clarity.

 

Reminder of PayPal Local Payment Methods Agreement

To review the Local Payment Methods Agreement, please Click HERE.

  • As a reminder for merchants using PayPal to receive Commercial Transaction payments, on 17 November 2018 PayPal started to enable some customers without Accounts to send payments to merchants’ Accounts using alternative local payment methods.