You can check the status of your case at any time in your Resolution Centre.

If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem.

If your dispute has been escalated to a claim, click View to see the latest status.

View your open cases.

If we're already reviewing your claim, you'll see an estimated resolution date. We'll let you know if we need anything from you. 

Can't find the case in your Resolution Centre? Select Closed Cases. Click the Case ID of a closed case for more info.