Tell us about suspicious messages

Forward suspicious emails to our team

When you aren't sure if a message that appears to be from PayPal is really from us, don't click on any links, call any listed phone numbers or download attachments. Forward the entire email to phishing@paypal.com.au and delete it from your inbox.

Forward unusual texts or SMS messages

Don't click any links in a text message that appears to be from PayPal, but doesn’t seem right. Forward a copy to PayPal. Here's how:

  1. Tap and hold the message
  2. Tap More and then the Forward arrow
  3. Enter phishing@paypal.com.au as the recipient
  4. Tap Send arrow
  5. Block the sender (on iOS / on Android)
  6. Delete the message

Our Help Centre is available

Find answers to commonly asked questions and get help with your PayPal account.

Secure shopping and selling starts with PayPal

Spend, send and manage your transactions with confidence.