What if I can't resolve my dispute?

If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim in your Resolution Centre. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.

Here’s how:

  1. In the Resolution Center Locate your case then click View in the action column.
  2. Select End communication and escalate, and click Continue.
  3. Complete the form.
  4. Click Escalate to a Claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.