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Disputes, claims and protections

Open a Dispute
  • What should I do if I have a problem with my PayPal purchase?
Fraud and Security
  • How do I report a fake PayPal email or website?
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  • What is PayPal's approach to privacy and the Privacy Statement?
  • What is the PayPal Seller Protection Policy and what items aren’t included?
  • What is Buyer Abuse?
  • How do I report potential fraud to PayPal?
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  • What can I do to avoid fraudulent sellers?
Report a Problem
  • I forgot my PayPal password. How can I reset it?
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  • What is a chargeback and why did I get one?
  • What can I do if I can't log in?
  • How do I prove that I've sent an item to the buyer?
  • I received goods that are not as described for an eBay purchase. Can I dispute the payment?
  • What is Buyer Abuse?
  • How can I make a formal complaint to PayPal?
  • I made a mistake when making a purchase with PayPal. How do I get my money back?
Dispute Status
  • What if I can't resolve my dispute?
  • Can I provide additional information or evidence to help resolve a claim?

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Consumer advisory - PayPal Pte. Ltd. the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.