Can I provide additional information or evidence to help resolve a claim?

If you received an email asking you to provide additional information, please upload your information to our Resolution Center.

Here's how to upload documentation to the Resolution Center:

  1. Go to the Resolution Center.
  2. Click Respond on the case row.
  3. On the case details page, click Respond.
  4. Choose I'd like to submit the requested info.
  5. Submit the required information along with a description.